TERMS AND CONDITIONS OF USE
As well as giving You fantastic value from Our wide range of products, We want to give You a superb home shopping service. Below we have set out the terms and conditions for shopping online with us so you know what you can expect from Forhan’s shopping.
Please read these terms and conditions carefully. By using the Website or submitting an order you are agreeing to the terms that appear below.
1. Shopping Online with Us
To place an order on Our Website You must have a delivery address within our delivery area and have a valid credit/debit card account in your name and which is acceptable by us.
By registering with us you agree that the details provided by you are correct and complete. You must inform Us immediately of any changes to the information that You provided on registration by updating Your personal details at www.Forhans.com
When you register you will create a password combined with your email address, which you must use whenever you shop with us. Please keep these in a safe place, as you will be responsible for all activities and orders made under your password and username.
We reserve the right to decline a new customer registration or suspend your account at any time and at our sole discretion.
2. Price and Payment
When browsing the website the prices shown will be the prices available for next day delivery.
Once You have logged in and selected Your delivery date the prices displayed will be the prices You will be charged (including any promotional offers which We will automatically deduct)
You will not be charged until your order is ready for delivery. Payment will be taken on the day of delivery.
Where applicable, prices shown will include Value Added Tax. The prices on the Website reflect the current rate of VAT and not necessarily the rate you will be charged on the day of your delivery.
We accept payment from MasterCard, Visa Credit, Visa Debit and COD. The address to which the card is registered must be the same as the billing address. The card used to confirm the order must be the same card used to complete the order.
As part of our fraud checks we will contact your card issuer to verify the debit or credit card details you have provided. We will ask Your card issuer to authorize Rs.0 against Your card at the time You place Your order, the full cost of Your order will only be authorized just after midnight on the day of delivery. Neither of these authorizations are charges to your card, your card issuer will simply hold this amount but it will not be taken from your account until the day of delivery when we have confirmed the final cost of your delivery. We do not take any payments from your account until the day of delivery.
If, on the delivery date, we are unable to process your card payment, we will contact you via email on the day of delivery to notify you that your order has been cancelled.
The Website contains a large number of products. It is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you by email of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If We are unable to contact You using the email address You provided during the order process, We will treat the order as cancelled and notify You of the same. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
3. The contract
You may only purchase products from the Website if you are at least 18 years old. By placing an order on the Website you are confirming that you are at least 18 years old and we are entitled to rely on that confirmation.
Once you have placed an order on the Website We will send you an email acknowledging your order. This email is not confirmation that we have accepted your order. A legally binding contract will only arise once we have completed Delivery of the products to you. Once we have delivered the products to You, You will become the owner of the products. This means that you will have no legal liability in connection with your order until the products have been delivered to you.
4. Our products
Our products aim to comply with your legal rights to be of satisfactory quality, to be fit for purpose and to match their description. These rights are known as your statutory rights.
The images of the products on the Website are for illustration only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflect the color of the products. Your products may vary slightly from those images. The packaging of the products may vary from that shown on images on our site.
We do our best to ensure that we have a wide range of products available every day but sometimes we run out of some products. If We run out of any products that You have ordered We will try to replace them with the same product of better value with no increase to the price You pay
You will only be charged for the products you have ordered and we will never replace unavailable products with products of a lower value or smaller pack size. If we are unable to supply any products, including any replacements, you will not be charged for the unavailable products.
We do not supply products for resale; all products supplied are for your own use. We reserve the right to refuse any orders that we consider are for commercial or non-domestic purposes.
We can only deliver to addresses within our delivery area, we check this automatically prior to registration to check whether you live in a delivery area. We will always aim to deliver your products within the delivery slot that has been agreed with you. However delivery slots are subject to availability and we cannot accept any liability if your products are delivered at a different time for reasons, which are beyond our reasonable control, or if your order is not complete. Next Day delivery is possible provided that You have reserved Your delivery slot by 10pm and completed Your order by 11:59pm on the day before the delivery and delivery slots are available
You will own the products once we have delivered them to you. Please check all of the information on the product label carefully. If You have asked for the products to be delivered to a different address to where You live We are not liable for any damage to the products caused by them being delivered or taken to Your home address.
Our drivers will only deliver an order to an address if there is someone who is 18 years of age or over to sign for the delivery, drivers may ask to see a proof of identity. If there is nobody available to sign for the delivery we will leave notification of our visit and will return the products to our store. You will need to contact us using the details left by the driver to arrange an alternate delivery slot. You may be charged for 2nd time delivery of the same order at same address, which was not received by you.
We may cancel or change the date and time of delivery in the event of adverse weather conditions or any other event outside our reasonable control, if this happens we will contact you as soon as possible to re-schedule your delivery.
We will only deliver products purchased from Our Website and we will only deliver these products to your door. Our drivers will assist where possible, but they are not obliged to enter your premises. We reserve the right to refuse to deliver products in certain areas at any time.
6. Amending your order
You can cancel or amend Your order at any time before 10pm on the day before Your order is due to be delivered.
Once dispatched/shipped to your address, you cannot amend or change your order
If you are unhappy with the quality of any of the products we have delivered we will happily refund the money back to you or replace the products. All you need to do to exchange any products call our representative to get it collected form the mentioned address; the products should still be in the original packaging in a saleable condition, along with the receipt. If you would like to claim a refund for any of the products you feel were below our usual high standards please contact through calling one of our representatives or our online support team. Please complete the form outlining what products you are unhappy with and why and include your order number. Our online support team/Representative on phone will be able to process your refund within 24 hours of receiving your completed form/Call. In the event you are unhappy with a large number of the products supplied to You Our customer service team may ask you to take the products back to store or arrange a driver to come and collect the products before processing Your refund.
This right to refund does not apply in the case of:
Items which cannot be resold for health and hygiene reasons once unwrapped (for example personal grooming products and certain baby products etc.);
Except if they are delivered expired by mistake but are not opened i.e. still sealed
7. Cancelling your order
You have a legal right to cancel an order at any time before the order has been shipped/dispatched to your address.
To cancel an order please contact us in writing to tell us or send us an e-mail at www.Forhans.com and clicking “Contact Support”. You will need to provide the email address registered with your account and confirm the order number you wish to cancel.
You will receive a full refund of the price you paid for the order and any applicable delivery charges you paid for. We will process the refund due to You as soon as possible and, in any case, within 14 calendar days after the day on which We receive the products back from You or 14 calendar days after the day on which You gave us evidence of having sent the products back, whichever is sooner. We will refund you by the same method you used to pay for the order where possible.
You must take reasonable care of the products and store them in an appropriate. Other than products that are faulty or were otherwise misdescribed on the Website, We may require you to return products at your cost. Products must be returned undamaged and in the original packaging. Your rights under consumer legislation for these products are not affected.
8. Our right to change these terms and conditions
We may change these terms and conditions from time to time
Whenever we change these terms and conditions, we will keep you informed and give you notice of this by stating that these terms and conditions have been amended and the relevant date at the top of this page.
9. Product information
We take great care to source the best products that we possibly can. As a result you may receive the same product from a number of different places at different times throughout the year.
When we select the products for your order we select products with a reasonable amount of time left on the expiry date.
Further contact details
If you have any further comments or complaints about Our products or this service, please either contact Customer Care on +92-21-32311365-68